Privacy policy

Effective Date: January 1st, 2018

1.Introduction
‍
Alcheme Health ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mobile application, and services integrated with our Electronic Medical Record (EMR) system powered by Zenoti.

2. Information We Collect
Personal Information: Name, email, phone number, date of birth, address, and health information you provide through forms or interactions.Medical Information: Treatment history, before/after photos, notes, digital intake forms, and consultation records collected via Zenoti.Technical Data: Device type, IP address, and usage data collected through analytics tools.

3. How We Use Your Information
To provide and manage medical spa servicesTo facilitate appointment scheduling, secure messaging, and charting via the AppTo comply with medical and legal recordkeeping obligationsTo send appointment reminders, promotional content, and service updates (with your consent)

4. Sharing Your Information
We do not sell your personal information. Your data may be shared with:Authorized Alcheme Health staff and licensed providersZenoti, as our HIPAA-compliant EMR and infrastructure platformThird-party vendors involved in hosting, analytics, and secure communications, under strict confidentiality agreements

5. Data Security
We use administrative, technical, and physical safeguards consistent with HIPAA standards, including:Data encryption (at rest and in transit)User access controls and activity logsMulti-factor authenticationRegular vulnerability assessments through Zenoti

6. Your Rights
You have the right to:Access your personal and medical informationRequest corrections or updatesWithdraw consent to marketing communicationsRequest deletion of your account, subject to legal and medical retention requirements

7. Cookies and Analytics
Our App and website use cookies and third-party tools to understand user behavior and improve functionality. You can adjust cookie preferences in your browser settings.

8. Data Retention
We retain personal and medical records in accordance with federal and state laws and for as long as needed to fulfill our services and obligations.

9. Children's Privacy
Our services are intended for users 18 and older unless accompanied by a parent or guardian. We do not knowingly collect data from children without proper consent.

10. Changes to This Policy
We may update this Privacy Policy as needed. Changes will be posted on this page and, for material updates, we will notify users via email or app notification.

11. Contact Us
If you have questions about this Privacy Policy or your data, contact us:Please Let Us Know If You Can’t Make It
‍
To our R E B E L L I O U S health patients: We deeply appreciate & value your choosing ALCHEMĒ! Please note that any cancellations of scheduled appointments with less than 24 hours notice will be subject to a cancellation fee of $50.00. Also, select services require a deposit collected at the time the appointment is made. Thank you in advance for your understanding.In rebellious health,-ALCHEMĒ team

Return & Exchange Policy
‍
Thank you for you interest in our store. Please note the following:All sales are final.We do not offer refunds or exchange for products.Should you have any questions or concerns, please contact us at (858) 299-4990.