Frequently Asked Questions

Appointment Policy

Arriving late will deprive you of valuable treatment time. To avoid delaying the next client, your treatment will end on time and you will be responsible for the full treatment cost. While we will make every effort to perform your entire treatment in the remaining scheduled time, we reserve the right to reschedule your appointment if we feel there is not enough time to give you quality treatment and not keep other clients waiting. Arriving more than 10 minutes late may result in cancellation of your appointment and the $25 cancellation fee for aestheticians and $50 for a MD, DO, ND, NP, or PA.

We encourage you to schedule at least two weeks in advance or upon checkout of a current service to reserve the most convenient time for your schedule.

New Client Appointments

Please arrive 10 to 15 minutes prior to your appointment to allow time for completing consent forms, other paperwork, and using the restroom.

Cancellation Policy

If you need to cancel an aesthetic appointment, please contact us 24 hours in advance of your scheduled time. All aesthetic cancellations with less than 24 hours notice are subject to a $25 cancellation fee or $50 fee for a physician, NP, or PA appointment. This courtesy enables us to compensate our employees for their time and maintains higher availability for you and other clients. By scheduling an appointment, you are agreeing to this policy. Patients arriving more than 10 minutes late may result in a shortened appointment or cancellation if there is not enough time to complete the procedure.

Cancellation of pre paid and scheduled laser treatments, including but not limited to Ulthera, laser hair removal, IPL, and Clear and Brilliant, will result in a fee of $500 or 40 percent of total treatment cost, whichever is higher, if not cancelled at least 48 hours in advance. If the client chooses to reschedule, the fee will be applied toward the cost of the future procedure.

Gift Certificate and Gift Card Policy

Gift Certificates and Gift Cards are non refundable and cannot be redeemed for cash.

Payment Policy

Because our practice is limited to elective aesthetic medicine, we do not bill insurance. Payment for all individual treatments is due at the time of treatment, and all packages must be paid in full at the time of first treatment. All services are final sale and no refunds or credit will be issued for any service, including laser hair removal, IPL, Botox, fillers, facials, and massage. We accept cash, personal checks, Visa, MasterCard, Discover, American Express, and CareCredit. All prices are subject to change without notice.

Prices and Promotions

We are committed to continuously expanding our services to provide the latest technology. While we strive to keep our website, social media, and spa menu updated, prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When multiple discounts are available, we will apply the one with the greatest value at the time of purchase.

Refund Policy

We do not offer refunds on services rendered. Aesthetic results vary from person to person and cannot be guaranteed. Clients are responsible for any additional treatments needed to achieve desired results.

Products are not refundable. Items may be returned for in store credit within 14 days of purchase only in the case of a documented adverse reaction. Defective products may be exchanged within 14 days for the same item. In accordance with FDA regulations, Ideal Protein food products and supplements are not eligible for refunds.

Treatment Expiration

Service packages and pre paid treatments, except laser hair removal, must be used within 12 months of purchase or they will expire. Laser hair removal packages must be used within 18 months of purchase or they will expire.

Treatment Outcomes

We are committed to honesty in all client interactions. Aesthetic treatments are not an exact science and results vary by individual. It is not possible to guarantee outcomes, and payment is for the service performed rather than a specific result. We always strive to achieve the best possible outcome for every client. Thank you for trusting us with your care.